Air Canada Business Class Review - Santiago to Toronto FEB 3 2006

This was the return journey home from our 12-day visit to Argentina, which was booked several months in advance, redeeming reward points from our Air Canada Aeroplan frequent flyer account. Given the great distance and long journey time from Canada down to Argentina, comfort was a priority. So we decided to splurge treating ourselves to Business Class reward tickets. We actually boarded the flight at its origin at Ezeiza Airport in Buenos Aires, Argentina, for the short two-hour hop across the Andes to Santiago, Chile.

The Business Class cabin was two thirds empty on the two hour Buenos Aires - Santiago sector, and we landed an hour of so before sun down in clear and warm conditions, with the Captain informing us it was still 29 degrees C. All passengers were deplaned at Santiago during the one hour station stop, so that the aircraft could be groomed for the long-haul flight back to Toronto. Interestingly enough, Air Canada has traffic rights between Buenos Aires and Santiago, so some passengers left us, but a larger number along with the new crew were waiting to join the flight at gate 15 in the new Santiago Airport terminal. Large glass windows are a prominent feature of the new airport, which is great for aircraft spotters, but they somehow forgot to incorporate an adequate air-conditioning system. It was stifling hot as we waited to board the flight, although the Servisair-GlobeGround contract agents boarded the plane efficiently, there was no advance boarding for Business-Class passengers as normal in Canada.

As we took our seats 2D and 2F in a full Business-Class cabin, National Post and Globe and Mail newspapers were handed out, along with a Spanish language Chilean paper. A bottle of water was waiting in each seat for each passenger, however, there was no pre-departure drink service for the Business-Class passengers (orange juice, champagne, wine etc) as is standard on other airlines. I decided the check the magazine rack for some interesting in-flight reading material only to find Canadian Living, Chatellaine, Canada Food and Wine, and Canadian Fishing; titles that are of little interest to most business travelers. There were no business and news magazines such as The Economist, Business Week, or Time, which one would naturally expect to be provided. Our flight was under the command of Captain Green, and he did not provide the passengers with a welcome aboard announcement telling us about flying time, planned routing, enroute weather, or weather at destination.

Three flight attendants were allocated to the 25 passengers in the Business-Class cabin, with two working the cabin, and one working the galley preparing meals and drinks. Prior to take-off the menus were distributed, with passengers having a main course choice of Grilled Chicken Breast served over linguini with pesto, Over-baked Crabmeat and Corn Boat offered on rice pilaf, or Tortellini filled with mushroom accented by Bechamel and Tomato Basil Sauces. The fasten seat belt sign was turned off about fifteen minutes after our 945PM on-time departure from Santiago, and Gloria, the In-Charge Flight Attendant walked through the Business-Class cabin and personally introduced herself to each and every passenger, welcoming everyone aboard the flight. This was a very nice touch, and very impressive. As the flight was full, Gloria worked with her colleagues in the coach cabin for the duration of the flight.

At 1015 PM approximately 30 minutes after departure, the first drink service started, and my travel partner and I enjoyed the flight's featured cocktail, the Iceberg Cosmopolitan (a refreshing mixture of Newfoundland-made Iceberg Vodka mixed with cranberry juice and a splash of Grand Marnier). A small plate of premium nuts was served as well. This was soon after followed by a hot towel service, and 45 minutes after departure the Captain had still not welcomed us aboard the flight with a standard flight synopsis announcement. Captain Green made no such announcement on this flight.

The Boeing 767-300 for our flight was C-GBZR, a former Canadian Airlines aircraft, which still retained its dark blue Canadian Airlines interior, which in my opinion is not as nice as Air Canada's Business Class interior. The Business-Class cabin seating was comfortable with ample pitch, configured with five rows of 1-2-2. However, the seats are not fully-reclining as compared to the Business-Class seats on most other Air Canada 767-300s, which recline to near flat.

Approximately one hour after take-of, blue table clothes were distributed in anticipation of dinner. White table clothes would have been nicer... classier. Fifteen minutes later a cold starter plate was served, consisting of Prosciutto Ham and marinated Heart of Palm, which was very nice. The fresh ground pepper was a nice touch! About 20 minutes after the cold plate service, the main course was served. I chose the Over-baked Crabmeat and Corn Boat, which was available, and it was served hot on fine china, and was very delicious! A dinner drink service was offered to accompany the meal and I had a nice glass of red wine. The meal portions were sufficient, and the food taste and presentation was to a high standard.

At 1130 PM (almost two hours after take-off) the meal trays were collected, and a wine (port), gourmet cheese, fruit and cracker service commenced, followed by desert and tea. I opted for the Cherimoya Mousse in a Chocolate Cup, which was delightful. Very decadent, and was enjoyed by all the surrounding passengers! There were extras of the Chocolate Cup available, and passengers were offered a second helping. We politely declined. Desert and tea service continued until midnight, and cabin lights were dimmed at 1210 AM for several hours of sleeping.

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